Tradies, a leading hospitality and community hub, partnered with us to modernise its technology ecosystem and elevate member experiences. The initiative focused on creating a seamless, integrated environment that removed operational friction, empowered staff, and delivered memorable experiences to members. We’ve been working with Tradies for over 2 years, and what started as an initial brief to become their technical agency, we now look after a full suite of their operations.
The challenge
Tradies faced several challenges:
- Fragmented systems: multiple legacy tools across rostering, HR, payroll, and POS created inefficiencies
- Manual processes: key workflows such as onboarding, inspections, and payroll were disconnected, requiring duplicate entry and consuming staff time
- Infrastructure complexity: reliance on outdated systems and third-party providers limited agility and created costly dependencies
- Member engagement gap: Tradies’ vision to deliver the best member experience in Australia required a modernised app and connected systems to drive loyalty, retention, and engagement
The leadership team wanted to eliminate inefficiencies, consolidate technology, and build a scalable foundation for growth.
The solution
We designed and implemented a multi-pronged transformation program for Tradies, combining systems integration, platform rollout, and app development.
Workforce and HR platforms
- Implemented Deputy, Workable, Lattice, and SafetyCulture to streamline rostering, recruitment, training, and compliance
- Introduced structured performance reviews via Lattice, boosting employee engagementImplemented Deputy, Workable, Lattice, and SafetyCulture to streamline rostering, recruitment, training, and compliance
Systems integrations
- Built seamless connections between SafetyCulture, Deputy, Workable, Okta, CloudPayroll, and POS, removing duplicate processes and enabling a single source of truth.
- Established Okta IAM for secure identity management across systems
POS review and transformation
- Audited and upgraded the existing IdealPOS/Jensens setup
- Integrated POS with payroll, HR, and membership systems, enabling data-driven decision-making
Membership app development
- Designed and built the Tradies Membership App to simplify sign-ups, renewals, and member engagement
- Enhanced features to support loyalty, points-based payments, vouchers, table ordering, and integrations with OpenTable and IGT
Communication and collaboration
- Embedded Slack as the central communication tool across the organisation
- Provided training and structured adoption plans to maximise team alignment
Ongoing support
Delivered training, optimisation, and proactive support, ensuring sustained adoption and continuous improvements.
Outcomes
- Operational efficiency: manual processes were eliminated, reducing admin workload and freeing staff to focus on members
- Staff empowerment: integrated systems simplified onboarding, training, and performance management, improving employee experience
- Member experience: the new app delivered a modern, digital-first engagement channel, strengthening loyalty and convenience
- Future-proof foundation: Tradies now has a scalable, integrated tech stack aligned with its long-term vision.
Why it matters
For Tradies, this was more than a technology upgrade, it was about creating a future-ready organisation that can bring bold ideas to life, while ensuring every interaction with members is seamless, consistent, and memorable.
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