Stop drowning in support tickets. Start delivering radical clarity.
Support shouldn’t feel chaotic. Inboxes exploding, phones lighting up, DMs piling in, and every app screaming for attention. Your team’s drowning across forty different tools when what you need is one clear, central way to get help.
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That’s where Jiffi’s CX consulting services come in. We don’t just point at the chaos, we dive in. We design customer support optimisation that actually works, wiring up one smooth, centralised system so you can serve customers faster, smarter, and with fewer grey hairs.
Journeys and SLAs that reduce churn
Every support interaction should feel effortless for your team and your customers. Whether you need customer experience consulting Sydney expertise or a national rollout, we streamline how requests come in, route where they should, and resolve without friction.
Diagnose and strategise
Streamline and automate
Embed and empower
Knowledge base and reporting that help teams act
Tech stack optimisation
Help desks, telephony, and integrations that talk to each other
Workflow automation
Smart routing, AI-assisted replies, and triage that doesn’t need human babysitting
Knowledge base and self-service
Internal KBs and help centres that customers actually use
Reporting and analytics
Real-time dashboards with CSAT, NPS, and cost-to-serve that tell the truth, not the fluff
Because when your customer support feels like chaos, you need more than consultants, you need problem-solvers who embed.
We show up to stand-ups, sit with your team, and always make the Christmas party list. We skip the PowerPoints and build systems that actually work. And when tech breaks (because it will), we’re the calm in the storm, the crew who’ve rebuilt national phone systems without breaking a sweat.
Why Jiffi?
The clarity you’ll see
The CX tools we unify for crystal-clear service.
Support chaos starts when systems don’t talk. We fix that. These are the platforms we integrate to give your team one clear picture of every customer.
Ready to transform your support?
Faq’s
